• FREE Worldwide SHIPPING AND 60-DAY MONEY-BACK GUARANTEE

RoastMyOwn.Coffee

Help & Info

Shipping and Delivery

At RoastMyOwn.Coffee, we are committed to providing free shipping to all countries where we sell our products. Here’s what you need to know about our shipping and delivery policies:

Free Shipping

  • All orders include free shipping.
  • In rare cases where we cannot proceed with shipping, your order will be canceled, and you will be notified promptly.

Delivery Time

  • Orders ship from our warehouse within 2-3 business days.
  • The typical delivery time is 10-14 business days.
  • Deliveries occur on business days only.
  • We strive to improve shipping speed but prioritize careful handling.

Special Note on Coffee Beans

  • Coffee beans included as part of a bundle (coming soon) will be shipped via local distributors for faster delivery.

Customer Support

  • We are dedicated to creating the best experience for our customers. If you encounter any issues, please reach out to us at [email protected].

Thank you for choosing RoastMyOwn.Coffee. We are here to ensure your shopping experience is smooth and enjoyable.

 

Returns & Exchanges

At RoastMyOwn.Coffee, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day money-back guarantee from the date of purchase.

Return Policy:

  • 30-Day Money-Back Guarantee: You can return your product within 30 days of purchase for a full refund.
  • Customer Responsibility: The cost of return shipping is the responsibility of the customer.
  • Condition: Items must be returned in their original condition and packaging.

General Information:

  • Return Process: To initiate a return, please contact our customer service team at [email protected] with your order details.
  • Inspection and Refund: Once we receive the returned item, we will inspect it and process your refund within 7 business days.
  • Exchanges: If you wish to exchange your product for a different one, please follow the same return process and place a new order for the desired item.

Thank you for shopping with RoastMyOwn.Coffee. We value your satisfaction and are here to assist with any issues you may have.

Faq

Our products are coming with a 1-year warranty covering manufacturing defects.

Orders ship from our warehouse within 2-3 business days and typically arrive within 10-14 business days.

Yes, we offer free shipping to all countries where we sell our products.

To return a product, contact our customer service at [email protected] within 30 days of purchase. The cost of return shipping is the customer’s responsibility.

Yes, our roaster features a transparent glass chamber so you can watch the entire roasting process.

In rare cases where shipping cannot be completed, we will cancel the order and notify you promptly.

Feel free to reach out to us at [email protected] if you have any other questions!